Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Below you’ll find all the details regarding our return and refund process.

14-Day Return Window

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • In the same condition that you received it (unworn and unused)

  • Original packaging intact with all tags attached

  • Accompanied by a receipt or proof of purchase

How to Start a Return

  1. Contact us at info@brkrmenswear.com with your order number and request.

  2. If your return is accepted, we will send you a return shipping label along with specific instructions on how and where to send your package.

  3. Attach the provided return shipping label to your package and send it to:

DAGLI PRODUCTION B.V.

Gyroscoopweg 128

1042 AZ Amsterdam

Netherlands

Please note: Items sent back to us without first requesting a return will not be accepted.

Return Shipping Fees

  • Customer Responsibility: Return shipping costs are the responsibility of the customer and are non-refundable.

  • Label Deduction: The cost of the provided return shipping label will be automatically deducted from your final refund amount.

Exceptions & Non-Returnable Items

  • Sale Items: Unless required by applicable local law (e.g., EU statutory rights), sale or clearance items are final sale and cannot be returned or exchanged.

  • Damaged or Incorrect Items: Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at info@brkrmenswear.com so we can resolve the issue promptly.

European Union Statutory Rights (14-Day Cooling-Off Period)

If your order is being shipped to an address within the European Union, you have the statutory right to cancel or return your order within 14 days for any reason and without justification.

  • Items must meet standard return conditions (unworn, unused, with tags, and original packaging).

  • Proof of purchase is required.

  • Return shipping costs remain the responsibility of the customer as outlined above.

Exchanges

The fastest way to get the item you want is to return the original item following the steps above. Once your return is accepted, make a separate purchase for the new item.

Refunds

  • Inspection & Approval: We will notify you once we’ve received and inspected your return to confirm whether the refund is approved.

  • Processing Time: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Bank Delay: Please keep in mind it can take additional time for your bank or credit card company to process and post the refund.

  • Delays: If more than 14 business days have passed since your return was approved and you haven't received your refund, please reach out to us at info@brkrmenswear.com.